What to do if a crypto casino won't pay you
A step-by-step plan for delayed or refused withdrawals — what to collect, who to contact, and when to give up.
1. Don’t panic, and don’t play the balance
Casinos sometimes delay withdrawals hoping you’ll cancel and keep playing. Don’t reverse the withdrawal.
2. Collect evidence
- Screenshots of your balance, the withdrawal request and its status
- Transaction hashes for every deposit
- Full live-chat transcripts and emails
- The version of the terms in force when you played (use the Wayback Machine)
3. Ask for the exact rule
Ask support in writing which term you broke. Vague replies like “irregular play” are a red flag.
4. Escalate to the licensing authority
Check the licence on the regulator’s own website — not the casino’s badge. If it’s valid, file a complaint through the regulator’s process.
5. Report it to us
Report the casino. We verify cases and publish them so other players are warned.
Questions people ask
Can I get my crypto back if a casino refuses to pay?
Sometimes. Licensed casinos (MGA, UKGC and some Curaçao CGA licensees) must offer a complaints or dispute process. Unlicensed or poorly licensed casinos often can't be forced to pay, which is why we recommend withdrawing regularly and never leaving large balances on site.
Should I do a chargeback?
Crypto transactions can't be reversed. If you bought the crypto with a card through an on-ramp, a chargeback goes to the on-ramp, not the casino, and is rarely successful.
18+Gambling involves real risk of losing money. Online casino gambling is illegal or restricted in many countries — check your local law. Nothing here is an invitation to gamble. Get help.